The following situation is quite common for businesses but Electrodata has you covered.

Picture this. It’s another great day for your business. The phones are running hot, orders are coming in and you are settled comfortably in anticipation of what lies ahead. Even the boss is amiable. Can you guess what happens next?

A customer calls in to complain that his delivery was wrong. He says that he only ordered 2 of those gizmos, not the five that were delivered. The question now is; who made the mistake? — The old adage that “The customer is always right” can be expensive. Of course, “The customer was wrong” argument can be just as damaging to your business if handled incorrectly and without evidence.

BUT NOT IF YOU RECORD YOUR INTERACTIONS WITH ELECTRODATA!

In the situations outlined above, recording the interactions on an Electrodata recorder would have improved your bottom line. You are a winner both ways if you have recorded the transaction, here’s why:

• If the customer did only order 2 gizmos but you shipped 5, you have the proof to sort out the confusion. The results would be reduced errors in your procedures, improved training and more satisfied customers.
• If the customer actually ordered 5, then you have the proof to bill him for the 5 that he ordered. He may not be happy but most people will alter there .

Telephone recording is a perfectly legal way of gaining knowledge into the operations of your own business and has been in use for decades in major industries such as banking, insurance, manufacturing and government.