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Have you ever had a customer complaint that claimed you or your staff said something, which was not strictly accurate? Have you ever heard of a hoax telephone call which cost a company thousands or even millions of dollars? Have you ever wanted to substantiate or prove what was actually said in a telephone or radio conversation?
Electrodata, an Australian company, has been assisting Companies and Governments since 1970 to minimise their risk exposure to these and many other issues associated with not keeping records, through recording of voice communications.
Recording of telephone and radio conversations either on an ongoing basis or as needed means you and your company can reduce or eliminate the risks associated with
- Hoax Calls
- Voice based business transactions
- Customer complaints
Call recording will give you a greater control over your day to day business interactions, will improve customer relations by enabling you to measure and track the level of service your customers are getting and ultimately enable you to increase your company’s profitability.
We assist our clients by providing them with a range of solutions, from a single telephone to complete organisation wide solution that records telephone, radio, and/or microphone based voice communications.
Our innovative range of call recording and quality assurance products - variously called voice logging recorders, digital voice recorders, call recorders, or simply loggers - are improving efficiency at thousands of organisations around the world where the spoken word is important. Call centres, emergency organisations and finance houses are but a few areas where our products, are saving time, money or even lives.
Would you like to find out how easy and inexpensive it is to implement and use one of a range of voice recording and/or retrieval systems that is available to your organisation? Then ask us for more information.
Solutions for all your telephone and 2-way radio recording and call quality requirements
- Security Companies
- Civil Aviation Authorities
- Transport Companies - Taxis, Ferries, Trains, Buses, Coaches and Trams
- Sea Port Authorities
- Jails and Detention Centres
- Councils/Shires
- Utility Companies - Electricity, Water, Telephone and Gas
- Media - Radio Stations, Television Stations and Newspapers
- Gaming/Betting Organisations - Casinos and Lottery Boards
- Telephone Sales Operations
- Medical Centres
- Financial Disaster Recovery Specialists
- Help Desks
- Automobile Clubs and Associations
- Travel Agents
- Oil Rigs
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Our recording solutions can deliver for you
- Greater call centre efficiency and throughput.
- Faster training of telephone agents.
- Instant dispute resolution.
- Formal call assessments.
- Improved telephone behaviour.
- Instant message clarification.
- Reconstruction of important event sequences.
- Higher telephone security.
- Reduced telephone abuse.
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Electrodata's customers range from large corporations and government departments to SME's throughout the world including
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- Australian Federal Police
- Emergency Services (ESTA) Victoria
- Qantas Airways Ltd
- NSW Premier's Department
- National Australia Bank
- Westpac Banking Corporation
- ANZ Banking Corporation
- Merrill Lynch
- Fisher and Paykel
- Bureau of Meteorology
- Royal Australian Navy
- Royal Australian Airforce
- Rural Fire Services
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- Queensland Emergency Services
- Government House Canberra
- Centrebet
- Kowloon Canton Rail Corporation (Hong Kong)
- Arab Bank Ltd (Australia and U.K.)
- Airways Corporation of New Zealand (N.Z.)
- PT Bank Permata (Indonesia)
- Provident Insurance Ltd (U.K.)
- Orbacom Systems Inc (U.S.A.)
- Hollandi Bank (Saudi Arabia)
- Bank of Papua New Guinea
- Sarawak Shell Shd. (Malaysia)
- Standard and Chartered Bank (U.A.E.)
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